When you have a problem now, and you need it resolved now, you only need to make one phone call and you can relax. Put your IT in expert hands and call us.

With 15 years experience, certifications and full indemnity insurance we have all the tools to work with your business. But we don't simply rectify the problem and leave. We ensure that the problem doesn't reappear again by resolving the underlying issues.

Reactive Support gives your business a professional prompt response to any IT problem that is affecting it. From workstation failure to virus infestation and from application errors to printer problems we provide the help and support you need to put the fire out and get back to work.

While manufacturers claim that technology is easier to use than ever, the addition of sophisticated features adds an ever more complex background layer to their products. And when things are complex they have complex problems that require a high degree of expertise to resolve. That’s where we come in.

Local support.

We don’t have a fancy call centre based outside of the UK. Based in Wick, Caithness, we cover all of the Highlands. Most of our work can be, and is, done remotely so the area that we can cover effectively, is very large. However this large area of coverage does not stop us responding quickly when required at your site.

We deal with all of our customers on a personal basis which allows us to build up a good working relationship. Our goal is for you to look at us not as an external company, but as a business partner who is there when you need us - your own virtual IT department.

Discounted services.

As a Proactive Support client we value your business. To thank you for your continued support we offer a 15% discount on any additional services your business needs. This includes both the Reactive Support and Consultancy services.

Emergency prioritisation.

For critical issues we ensure that we get your business back to work as quickly as possible by prioritising your emergency call and get to you as quickly as possible. This helps minimise downtime and maximise business efficiency.

Prompt response.

When you have an urgent problem, you need it resolved urgently! Being based in Wick allows us to cover all of the Highlands, including Inverness, promptly.

Appointments to suit you.

If you’re anything like us you’ll get frustrated with companies who won’t make an appointment at a time to suit you? When you contact us we will agree a time to call that suits you.

Underlying problems tackled.

When a problem occurs it can often be a symptom of an underlying problem. Resolving the symptom on its own will only delay it from appearing again. It’s important to tackle the underlying problem to ensure that you’re not simply throwing money away tackling the same problems over and over again.

Proactive advice.

We don’t simply fix a problem and leave. If while working on a problem, we identify areas within your IT environment where problems could potentially occur or where you could better utilise your technology we will provide advice and guidance.

Agreed fixed costs.

When we start to resolve any problem we use the first hour to identify the problem and determine a solution. If the problem is not resolved by the end of this first hour, we will agree a fixed cost with you to fully resolve the problem.

Costs are important to every small business and agreeing the final cost beforehand allow you to stay in firm control of your budget.

Experienced experts.

With over 16 years in the IT industry, certifications and full indemnity insurance you can rest assured that we have all the expertise necessary to solve any problem quickly and professionally.

No Fix - No Fee.

We rely fully on our skills and expertise when resolving any IT problem. To back up our claim we do what few other businesses do and put our money where our mouth is. As the first IT company operating in the Highlands to offer the No Fix - No Fee service we promise that if we cannot resolve your IT problem, you don’t pay us. Simple.
Terms & Conditions do apply.

Guaranteed work.

We are so confident in our work that we guarantee it. If any resolved problem should re-occur within the following 30 days then we will resolve it free of charge.
Terms & Conditions do apply.

To discover more about how our Reactive Support can help your business, chat with us live or find other ways to contact us.