We all need a bit of looking after. Your IT is no different.
Put your IT into our hands and let us look after it by monitoring, identifying and rectifying issues before they become problems. When you don't have problems, your IT runs more efficiently, you don't have downtime and you maximise the return on your investment. Without the complications and expense of employing your own IT support engineer we free you to devote that time to managing your business.

The primary goal behind Proactive Support is to give businesses without dedicated IT support the ability to have experts monitoring their IT systems for any issues that could affect them.

A heavy reliance is placed on IT in almost every business today. The opportunity for small issues to become a large business problem is greatly increased. Proactive Support will help to reduce and eliminate these problems from affecting your business.

Running a business means you are expected to be a master of all skills. Everybody within your organisation is expected to pitch in and help in any way they can. However it’s unfair to expect colleagues, whose primary role could be anything from secretarial to management, to take on the additional responsibility of Business IT Support. Free them to concentrate on their real job and put your business IT in our hands.

Local support.

We don’t have a fancy call centre based outside of the UK. Based in Wick, Caithness, we cover the whole of the Highlands. Most of our work can be, and is, done remotely so the area that we can cover effectively, is very large. However this large area of coverage does not stop us responding quickly when required at your site.

We deal with all of our customers on a personal basis which allows us to build up a good working relationship. Our goal is for you to look at us not as an external company, but as a business partner who is there when you need us - your own virtual IT department.

Discounted services.

As a Proactive Support client we value your business. To thank you for your continued support we offer a 15% discount on any additional services your business needs. This includes both the Reactive Support and Consultancy services.

Access to the latest technology news and information.

Keeping up to date with all of the latest technology news is a daunting proposition. That’s why we don’t. We keep up to date with the latest technology information that is relevant to your business here in the real world. The majority of businesses want to know about realistic solutions that fit in with their business and their customers.

Special limited offers.

Ever quarter we make Special Limited Offers available exclusively to our Proactive Support clients. These offers typically range from free services to discounted hardware or software and provide real added value to your business.

Reduced downtime.

Proactively monitoring your systems allows us to identify and resolve problems before they affect your business and more importantly your bottom line. When those problems are identified and resolved at an early stage they don’t get the chance to affect your business, allowing it to continue running.

Experts on call.

If you had your own on-site IT support, what IT questions would you ask them? We’re not just there when things go wrong. We’re here whenever you need us, at the end of an email, at the end of the phone or on-site. We’re your IT support. What questions would you ask us?

Work prioritisation.

As a valued client we ensure that your needs are dealt with as quickly as possible. We give higher priority to any work required by your business.

Positive return on investment.

Your business has made a significant investment in its IT infrastructure. To maximise the return on that investment you need to maximise the utilisation of that IT. Through our experience and expertise we provide advice and suggestions on how to maximise the effective use of the IT within your business.

Disaster recovery planning.

With businesses heavily reliant on IT, how will they continue to function should the worst happen? Through planning and working closely with your business we ensure that in the event of a disaster we can recover your data and minimise disruption to your business.

Liaise with 3rd parties.

If you have existing systems or contracts in place with 3rd party providers we will work with them to ensure that any upgrades, installation or just general changes are assessed and the impact on your business is fully understood. We can even manage those 3rd party contracts on behalf of your business.

To discover more about how our Proactive Support can help your business, chat with us live or find other ways to contact us.